TERMS AND CONDITIONS



Terms and conditions for use of Website

BACKGROUND:

            These Terms and Conditions, together with any and all other documents referred to herein, set out the terms of use under which you may use this website, www.justlaundryonline.com.  Please read these Terms and Conditions carefully and ensure that you understand them. Your agreement to comply with and be bound by these Terms and Conditions is deemed to occur upon your first use of Our Site. You will be required to read and accept these Terms and Conditions when signing up for an Account.  If you do not agree to comply with and be bound by these Terms and Conditions, you must stop using Our Site immediately.  These Terms and Conditions do not apply to the sale of services.  Please refer to our Sale of Services Terms and Conditions for more information.


          1. Definitions and Interpretation

                1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Account”

means an account required for a User to access and/or use certain areas of Our Site, as detailed in Clause 4;

“Content”

means any and all text, images, audio, video, scripts, code, software, databases and any other form of information capable of being stored on a computer that appears on, or forms part of, Our Site;

“User”

means a user of Our Site;

“User Content”

means any content submitted to Our Site by Users including, but not limited to, product reviews and comments; and

“We/Us/Our”

means Just Laundry Online Limited, a company registered in England under 10327852, whose registered address is 59,Spencer Road, Seven Kings,Ilford,IG3 8PW,UK and whose main trading address is ,Spencer Road, Seven Kings,Ilford,IG3 8PW UK .


         2. Information About Us

               2.1 Our Site, www.justlaundryonlone.com, is owned and operated by Just Laundry Online Limited, a limited company registered in England under 10327852, whose registered address is ,Spencer Road, Seven Kings,Ilford,IG3 8PW, UK.


         3. Access to Our Site

               3.1 Access to Our Site is free of charge.

               3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.

               3.3 Access to Our Site is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.


         4. Accounts

               4.1 Certain parts of Our Site (including the ability to purchase services from Us) may require an Account in order to access them.

               4.2 You may not create an Account if you are under 18 years of age. 

               4.3 When creating an Account, the information you provide must be accurate and complete.  If any of your information changes at a later date, it is your responsibility to ensure that your Account is kept up-to-date.

               4.4 We recommend that you choose a strong password for your Account, consisting of a combination of lowercase and upper case and a number..  It is your responsibility to keep your password safe. You must not share your Account with anyone else. If you believe your Account is being used without your permission, please contact Us immediately.  We will not be liable for any unauthorised use of your Account.

               4.5 You must not use anyone else’s Account.

               4.6 Any personal information provided in your Account will be collected, used, and held in accordance with your rights and Our obligations under the Data Protection Act 1998, as set out in Clause 17.

               4.7 If you wish to close your Account, you may do so at any time.  Closing your Account will result in the removal of your information.  Closing your Account will also remove access to any areas of Our Site requiring an Account for access.


         5. Intellectual Property Rights

               5.1 With the exception of User Content (see Clause 6), all Content included on Our Site and the copyright and other intellectual property rights subsisting in that Content, unless specifically labelled otherwise, belongs to or has been licensed by Us.  All Content (including User Content) is protected by applicable United Kingdom and international intellectual property laws and treaties.

               5.2 Subject to sub-Clause 5.3 and 5.6 you may not reproduce, copy, distribute, sell, rent, sub-licence, store, or in any other manner re-use Content from Our Site unless given express written permission to do so by Us.

               5.3 You may:

                      5.3.1 Access, view and use Our Site in a web browser (including any web browsing capability built into other types of software or app);

                      5.3.2 Download Our Site (or any part of it) for caching;

                      5.3.3 Print pages from Our Site;

                      5.3.4 Download extracts from pages on Our Site; and

                      5.3.5 Save pages from Our Site for later and/or offline viewing.

               5.4 Our status as the owner and author of the Content on Our Site (or that of identified licensors, as appropriate) must always be acknowledged.

               5.5 You may not use any Content saved or downloaded from Our Site for commercial purposes without first obtaining a licence from Us (or our licensors, as appropriate) to do so. This does not prohibit the normal access, viewing and use of Our Site for general information purposes whether by business users or consumers.

               5.6 Nothing in these Terms and Conditions limits or excludes the provisions of Chapter III of the Copyrights, Designs and Patents Act 1988 ‘Acts Permitted in Relation to Copyright Works’, covering in particular the making of temporary copies; the making of personal copies for private use; research and private study; the making of copies for text and data analysis for non-commercial research; criticism, review, quotation and news reporting; caricature, parody or pastiche; and the incidental inclusion of copyright material.


         6. User Content

               6.1 User Content on Our Site includes (but is not necessarily limited to) product reviews and comments.

               6.2 An Account is required if you wish to submit User Content.  For terms and conditions pertaining to Accounts, please refer to Clause 4.

               6.3 You agree that you will be solely responsible for your User Content.  Specifically, you agree, represent and warrant that you have the right to submit the User Content and that all such User Content will comply with Our Acceptable Usage Policy, detailed below in Clause 12.

               6.4 You agree that you will be liable to Us and will, to the fullest extent permissible by law, indemnify Us for any breach of the warranties given by you under sub-Clause 6.3.  You will be responsible for any loss or damage suffered by Us as a result of such breach.

               6.5 You (or your licensors, as appropriate) retain ownership of your User Content and all intellectual property rights subsisting therein.  When you submit User Content you grant Us an unconditional, non-exclusive, fully transferrable, royalty-free, perpetual, worldwide licence to use, store, archive, syndicate, publish, transmit, adapt, edit, reproduce, distribute, prepare derivative works from, display, perform and sub-licence your User Content for the purposes of operating and promoting Our Site. In addition, you also grant Other Users the right to copy and quote your User Content within Our Site.

               6.6 If you wish to remove User Content from Our Site, the User Content in question will be deleted Please note, however, that caching or references to your User Content may not be made immediately unavailable (or may not be made unavailable at all where they are outside of Our reasonable control).

               6.7 We may reject, reclassify, or remove any User Content from Our Site where, in Our sole opinion, it violates Our Acceptable Usage Policy, or If We receive a complaint from a third party and determine that the User Content in question should be removed as a result.


         7. Links to Our Site

               7.1 You may link to Our Site provided that:

                      7.1.1 You do so in a fair and legal manner;

                      7.1.2 You do not do so in a manner that suggests any form of association, endorsement or approval on Our part where none exists;

                      7.1.3 You do not use any logos or trade marks displayed on Our Site without Our express written permission; and

                      7.1.4 You do not do so in a way that is calculated to damage Our reputation or to take unfair advantage of it.

               7.2 You may not link to Our Site from any other site the main content of which contains material that:

                      7.2.1 is sexually explicit;

                      7.2.2 is obscene, deliberately offensive, hateful or otherwise inflammatory;

                      7.2.3 promotes violence;

                      7.2.4 promotes or assists in any form of unlawful activity;

                      7.2.5 discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, or age;

                      7.2.6 is intended or is otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;

                      7.2.7 is calculated or is otherwise likely to deceive another person;

                      7.2.8 is intended or is otherwise likely to infringe (or to threaten to infringe) another person’s privacy;

                      7.2.9 misleadingly impersonates any person or otherwise misrepresents the identity or affiliation of a particular person in a way that is calculated to deceive (obvious parodies are not included in this definition provided that they do not fall within any of the other provisions of this sub-Clause 7.4);

                      7.2.10 implies any form of affiliation with Us where none exists;

                      7.2.11 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, trade marks and database rights) of any other party;

                      7.2.12 is made in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.


         8. Links to Other Sites

Links to other sites may be included on Our Site.  Unless expressly stated, these sites are not under Our control.  We neither assume nor accept responsibility or liability for the content of third party sites.  The inclusion of a link to another site on Our Site is for information only and does not imply any endorsement of the sites themselves or of those in control of them.


         9. Disclaimers

               9.1 The Content on Our Site does not constitute advice on which you should rely.  It is provided for general information purposes only.

               9.2 We make no representation, warranty, or guarantee that Our Site will meet your requirements, that it will not infringe the rights of third parties, that it will be compatible with all software and hardware, or that it will be secure.  If, as a result of Our failure to exercise reasonable care and skill, any digital content from Our Site damages your device or other digital content belonging to you, you may be entitled to certain legal remedies.  For more details concerning your rights and remedies as a consumer, please contact your local Citizens Advice Bureau or Trading Standards Office.

               9.3 We make reasonable efforts to ensure that the Content on Our Site is complete, accurate, and up-to-date.  We do not, however, make any representations, warranties or guarantees (whether express or implied) that the Content is complete, accurate, or up-to-date.  Please note that this exception does not apply to information concerning services for sale through Our Site.  Please refer to Our Sale of Services Terms and Conditions.


         10. Our Liability

               10.1 The provisions of this Clause 10 apply only to the use of Our Site and not to the sale of services, which is governed separately by Our Sale of Services Terms and Conditions.

               10.2 To the fullest extent permissible by law, We accept no liability to any user for any loss or damage, whether foreseeable or otherwise, in contract, tort (including negligence), for breach of statutory duty, or otherwise, arising out of or in connection with the use of (or inability to use) Our Site or the use of or reliance upon any Content included on Our Site.

               10.3 To the fullest extent permissible by law, We exclude all representations, warranties, and guarantees (whether express or implied) that may apply to Our Site or any Content included on Our Site.

               10.4 If you are a commercial user, We accept no liability for loss of profits, sales, business or revenue; loss of business opportunity, goodwill or reputation; loss of anticipated savings; business interruption; or for any indirect or consequential loss or damage.

               10.5 We exercise all reasonable skill and care to ensure that Our Site is free from viruses and other malware, however, subject to sub-Clause 9.2, We accept no liability for any loss or damage resulting from a virus or other malware, a distributed denial of service attack, or other harmful material or event that may adversely affect your hardware, software, data or other material that occurs as a result of your use of Our Site (including the downloading of any Content from it) or any other site referred to on Our Site.

               10.6 We neither assume nor accept responsibility or liability arising out of any disruption or non-availability of Our Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, natural events, acts of war, or legal restrictions and censorship.

               10.7 Nothing in these Terms and Conditions excludes or restricts Our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law.  For full details of consumers’ legal rights, including those relating to digital content, please contact your local Citizens’ Advice Bureau or Trading Standards Office.


         11. Viruses, Malware and Security

                11.1 We exercise all reasonable skill and care to ensure that Our Site is secure and free from viruses and other malware.  We do not, however, guarantee that Our Site is secure or free from viruses or other malware and accept no liability in respect of the same, as detailed in sub-Clause 10.5.

                11.2 You are responsible for protecting your hardware, software, data and other material from viruses, malware, and other internet security risks.

                11.3 You must not deliberately introduce viruses or other malware, or any other material which is malicious or technologically harmful either to or via Our Site.

                11.4 You must not attempt to gain unauthorised access to any part of Our Site, the server on which Our Site is stored, or any other server, computer, or database connected to Our Site.

                11.5 You must not attack Our Site by means of a denial of service attack, a distributed denial of service attack, or by any other means.

                11.6 By breaching the provisions of sub-Clauses 11.3 to 11.5 you may be committing a criminal offence under the Computer Misuse Act 1990.  Any and all such breaches will be reported to the relevant law enforcement authorities and We will cooperate fully with those authorities by disclosing your identity to them.  Your right to use Our Site will cease immediately in the event of such a breach.


         12. Acceptable Usage Policy

                12. 1 You may only use Our Site in a manner that is lawful and that complies with the provisions of this Clause 12.  Specifically:

                      12.1.1 you must ensure that you comply fully with any and all local, national or international laws and/or regulations;

                      12.1.2 you must not use Our Site in any way, or for any purpose, that is unlawful or fraudulent;

                      12.1.3 you must not use Our Site to knowingly send, upload, or in any other way transmit data that contains any form of virus or other malware, or any other code designed to adversely affect computer hardware, software, or data of any kind; and

                      12.1.4 you must not use Our Site in any way, or for any purpose, that is intended to harm any person or persons in any way.

                12.2 When submitting User Content (or communicating in any other way using Our Site), you must not submit, communicate or otherwise do anything that:

                      12.2.1 is sexually explicit;

                      12.2.2 is obscene, deliberately offensive, hateful or otherwise inflammatory;

                      12.2.3 promotes violence;

                      12.2.4 promotes or assists in any form of unlawful activity;

                      12.2.5 discriminates against, or is in any way defamatory of, any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation or age;

                      12.2.6 is intended or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person;

                      12.2.7 is calculated or is otherwise likely to deceive;

                      12.2.8 is intended or otherwise likely to infringe (or threaten to infringe) another person’s right to privacy;

                      12.2.9 misleadingly impersonates any person or otherwise misrepresents your identity or affiliation in a way that is calculated to deceive (obvious parodies are not included within this definition provided that they do not fall within any of the other provisions of this sub-Clause 12.2);

                      12.2.10 implies any form of affiliation with Us where none exists;

                      12.2.11 infringes, or assists in the infringement of, the intellectual property rights (including, but not limited to, copyright, patents, trade marks and database rights) of any other party; or

                      12.2.12 is in breach of any legal duty owed to a third party including, but not limited to, contractual duties and duties of confidence.

                12.3 We reserve the right to suspend or terminate your access to Our Site if you materially breach the provisions of this Clause 12 or any of the other provisions of these Terms and Conditions.  Specifically, We may take one or more of the following actions:

                      12.3.1 suspend, whether temporarily or permanently, your Account and/or your right to access Our Site;

                      12.3.2 remove any User Content submitted by you that violates this Acceptable Usage Policy;

                      12.3.4 issue you with a written warning;

                      12.3.5 take legal proceedings against you for reimbursement of any and all relevant costs on an indemnity basis resulting from your breach;

                      12.3.6 take further legal action against you as appropriate;

                      12.3.7 disclose such information to law enforcement authorities as required or as We deem reasonably necessary; and/or

                      12.3.8 any other actions which We deem reasonably appropriate (and lawful).

                12.4 We hereby exclude any and all liability arising out of any actions (including, but not limited to those set out above) that We may take in response to breaches of these Terms and Conditions.


          13. Privacy and Cookies

Use of Our Site is also governed by Our Cookie and Privacy Policies. These policies are incorporated into these Terms and Conditions by this reference.


          14. Changes to these Terms and Conditions

                 14.1 We may alter these Terms and Conditions at any time. Any such changes will become binding on you upon your first use of Our Site after the changes have been implemented.  You are therefore advised to check this page from time to time.

                 14.2 In the event of any conflict between the current version of these Terms and Conditions and any previous version(s), the provisions current and in effect shall prevail unless it is expressly stated otherwise.


          15. Contacting Us

To contact Us, please email Us at customerservice@justlaundryonline.com or using any of the methods provided on Our contact page.


          16. Communications from Us

                 16.1 If We have your contact details, We may from time to time send you important notices by email.  Such notices may relate to matters including, but not limited to, service changes and changes to these Terms and Conditions.

                 16.2 We will never send you marketing emails of any kind without your express consent.  If you do give such consent, you may opt out at any time.  Any and all marketing emails sent by Us include an unsubscribe link.  If you opt out of receiving emails from Us at any time, it may take up to 3 business days for your new preferences to take effect.

                 16.3 For questions or complaints about communications from Us (including, but not limited to marketing emails), please contact Us at customerservice@justlaundryonline.com.

                 16.4 Any and all personal information that We may collect will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights and Our obligations under that Act.

                 16.5 We may use your personal information to:

                       16.5.1 Reply to any communications you send to Us;

                       16.5.2 Send you important notices, as detailed in Clause 16;

                 16.6 We will not pass on your personal information to any third parties.


            17. Law and Jurisdiction

                 17.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

                 17.2 If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

                 17.2 If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.


Sales of services Terms and conditions

BACKGROUND:

            These Terms and Conditions, together with any and all other documents referred to herein, set out the terms under which Services are sold and provided by Us through this website, www.justlaundryonlin.com, (“Our Site”).  Please read these Terms and Conditions carefully and ensure that you understand them before ordering any Services from Our Site.  You will be required to read and accept these Terms and Conditions when ordering Services.  If you do not agree to comply with and be bound by these Terms and Conditions, you will not be able to order Services through Our Site.  These Terms and Conditions, as well as any and all Contracts are in the English language only.


     1. Definitions and Interpretation

        1.1 In these Terms and Conditions, unless the context otherwise requires, the following expressions have the following meanings:

“Contract”

means a contract for the purchase and sale of Services, as explained in Clause 8;

“Order”

means your order for the Services;

“Order Confirmation”

means our acceptance and confirmation of your Order;

“Services”

means the services which are to be provided by Us to you as specified in your Order (and confirmed in Our Order Confirmation); and

“We/Us/Our”

means Just Laundry Online Limited, a company registered in England under 10327852, whose registered address is 59 Spencer Road,Ilford,IG3 8PW and whose main trading address is, Spencer Road,Ilford,IG3 8PW


     2. Information About Us

        2.1 Our Site, www.justlaundryonline.com, is owned and operated by Just Laundry Online a limited company registered in England under 10327852, whose registered address is 59,Spencer road, Ilford, IG3 8PW,UK.Phone 02086112921.


     3. Access to and Use of Our Site

        3.1 Access to Our Site is free of charge.

        3.2 It is your responsibility to make any and all arrangements necessary in order to access Our Site.

        3.3 Access to Our Site is provided “as is” and on an “as available” basis.  We may alter, suspend or discontinue Our Site (or any part of it) at any time and without notice.  We will not be liable to you in any way if Our Site (or any part of it) is unavailable at any time and for any period.

        3.4 Use of Our Site is subject to our Website Terms of Use.  Please ensure that you have read them carefully and that you understand them.


     4. Age Restrictions

        4.1 Consumers may only purchase Services through Our Site if they are at least 18 years of age.


     5. International Customers

        5.1 Our Services are available to UK customers only.  We do not currently accept orders for Services from customers based outside of the UK.


     6. Services, Pricing and Availability

        6.1 We make all reasonable efforts to ensure that all general descriptions of the Services available from Us correspond to the actual Services that will be provided to you, however please note that the exact nature of the Services may vary depending upon your individual requirements and circumstances.

        6.2 Please note that sub-Clause 7.1 does not exclude Our responsibility for mistakes due to negligence on Our part and refers only to variations of the correct Services, not to different Services altogether.

        6.3 Where appropriate, you may be required to select the required Services.

        6.4 We neither represent nor warrant that all Services will be available at all times and cannot necessarily confirm availability until confirming your Order.  Availability indications are provided on Our Site however, such indications may not take into account orders that have been placed by other customers during your visit to Our Site.

        6.5 We make all reasonable efforts to ensure that all prices shown on Our Site are correct at the time of going online.  We reserve the right to change prices and to add, alter, or remove special offers from time to time and as necessary. Changes in price will not affect any Order that you have already placed (please note sub-Clause 7.8 regarding VAT, however).

        6.6 All prices are checked by Us when We process your Order.  In the unlikely event that We have shown incorrect pricing information, please note the following:

           6.6.1 We will contact you in email or by phone before proceeding with your Order to inform you of the mistake and to ask you how you wish to proceed.  We will give you the option to purchase the Services at the correct price or to cancel your Order (or the affected part thereof).  We will not proceed with processing your Order until you respond.  If We do not receive a response from you within 12 hours, We will treat your Order as cancelled and notify you .

        6.7 In the event that the price of Services you have ordered changes between your Order being placed and Us processing that Order and taking payment, you will be charged the price shown on Our Site at the time of placing your Order.

        6.8 All prices on Our Site include VAT.  If the VAT rate changes between your order being placed and Us taking payment, the amount of VAT payable will be automatically adjusted when taking payment.

        6.9 All special deals prices are excluded if you are receiving the first order discount of 20% and will e charged at normal price.


     7. Orders

        7.1 Our Site will guide you through the ordering process.  Before submitting your Order to Us you will be given the opportunity to review your Order and amend any errors.  Please ensure that you have checked your Order carefully before submitting it.

        7.2 No part of Our Site constitutes a contractual offer capable of acceptance.  Your Order constitutes a contractual offer that We may, at Our sole discretion, accept.  Our acknowledgement of receipt of your Order does not mean that We have accepted it.  Our acceptance is indicated by Us sending you an Order Confirmation by email.  Only once We have sent you an Order Confirmation will there be a legally binding contract between Us and you (“the Contract”).

        7.3 Order Confirmations shall contain the following information:

           7.3.1 Confirmation of the Services ordered including full details of the main characteristics of those Services;

           7.3.2 Fully itemised pricing for the Services ordered including, where appropriate, taxes and other additional charges;

           7.3.3 The special offer prices are excluded from the first order and will be charged at normal price.

        7.4 The minimum order value is £ 15 and even if your order is less then £ 15 , you will still be charged £ 15.

        7.5 If We, for any reason, do not accept or cannot fulfil your Order, no payment shall be taken under normal circumstances.  If We have taken payment any such sums will be refunded to you as soon as possible and in any event within 7 working days.

        7.6 You may change your Order at any time before collection time by contacting Us via email at customerservice@justlaundryonline.com.

        7.7 If you change your Order, We will confirm all agreed changes in email and by phone.

        7.8 If you change your mind, you may cancel your Order or the Contract before  We begin providing the Services subject to these Terms and Conditions.  For details of your cancellation rights, please refer to Clauses 11 and 12.

        7.9 We may cancel your Order at any time before We begin providing the Services in the following circumstances:

           7.9.1 The required personnel and/or required materials necessary for the provision of the Services are not available; or

           7.9.2 An event outside of Our control continues for more than 7 working days (please refer to Clause 16 for events outside of Our control).

        7.10 If We cancel your Order under Clause 12  and We have taken payment any such sums will be refunded to you as soon as possible and in any event within 7 working days.  If We cancel your Order, you will be informed by Email and the cancellation will be confirmed in writing by Email.


     8. Payment

        8.1 Payment for the Services will be due in the form of an advance payment  of the total price for the Services. Price and payment details will be confirmed in the Order Confirmation.  Your chosen payment method will be charged as indicated.

        8.2 We accept the following methods of payment on Our Site:

           8.2.1 Credit and Debit card payment through our web site via world pay;

           8.2.2 PayPal;

           8.2.3 Payment over the phone limited service only;


     9. Provision of the Services

        9.1 As required by law, We will provide the Services with reasonable skill and care, consistent with best practices and standards in the industry.

        9.2 We will make every reasonable effort to provide the Services in a timely manner and to complete them on time. We cannot, however, be held responsible for any delays if an event outside of Our control occurs.  Please refer to Clause 16 for events outside of Our control.

        9.3 If We require any information or action from you in order to provide the Services, We will inform you of this as soon as is reasonably possible via phone or Email.  Depending upon the nature of the Services you have ordered, We may require information or action such as , if we consider an item which is submitted to us is of high risk of damage including but not limited to

           9.3.1 With no level indicating the instruction of cleaning.

           9.3.2 With special instruction or requirement on cleaning.

           9.3.3 Damaged or Stained

           9.3.4 Bearing and inappropriate or risky things such as coins, pins etc. and at our discretion and with your approval, we may agree to provide the service for those item or items at your risk.

        9.4 Wash and Fold Orders :

           9.4.1 Checking items

             Please ensure that you carefully check all the item for risky objects such as pens, keys, coins etc as we do not hold any responsibility for any damaged or  lost as a result of the cleaning process.

           9.4.2 Washing and Drying process

             The items are washed at 30 degree temperature and tumble dried at medium heat. As we process a high volume of clothing , we will not be able to cater to the personal requirements such as washing powder, temperature etc. Please also note that the items are not ironed and only wash and dried.

           9.4.3 Separation of Clothing 

             We will separate the clothes in to dark and light colours for you. Even though we take the maximum care in doing separation, however we do not hold any responsibility if there is any colour transfer or bleeding of colour during the process of cleaning.

           9.4.4 Bag Size

             Before we start washing ,will measure the clothing and the minimum weight is 6KG. Our bag can easily hold up to 10KG. If the weight is higher than the 6KG, you will be charged according to our price. We will confirm with you over the phone and collect payment over the phone. Any order which is less then 6KG will still be charged at 6KG wash and dry and fold rate.

           9.4.5  Excluded Items

             The towel and bedding item will not be cleaned as wash and fold item and will charged accordingly and you will be notified via phone before the process began. After receiving the payment notification from you over the phone, we will began the cleaning process.

           9.4.6 Tagging

             The laundry items are tagged by load not individually and therefore we cannot be held  responsible or accept the liability of any missing item.

           9.4.7 Damaged items

             For the garments that need to be specially washed such leather ,silk , cashmere, velvet, fur, and any other delicate item please ensure that these are machine washable an tumble dry before you put in to the laundry bag. we will not be hold responsible for any damage of items as we wash them in big volume and we do not check the individual care tags of each items.  

        9.5 If the information you provide or the action you take under sub-Clause 10.4 is delayed, incomplete or otherwise incorrect, We will not be responsible for any delay caused as a result.  If additional work is required from Us to correct or compensate for a mistake made as a result of delayed, incomplete or otherwise incorrect information or action that you have provided or taken, We may charge you a reasonable additional sum for that work.

        9.6 In certain circumstances, for example where there is a delay in you sending Us information or taking action required under sub-Clause 10.4, We may suspend the Services and will inform you of that suspension by Email or phone.

        9.7 In certain circumstances, for example where We encounter a technical problem, We may need to suspend or otherwise interrupt the Services to resolve the issue.  Unless the issue is an emergency that requires immediate action We will inform you in advance by Email or phone before suspending or interrupting the Services.


     10. Pickup and Drop off

        10.1 Subject to paragraph 14, we will use reasonable endeavours to pickup and drop and re-drop items at the time specified in the order but we cannot guarantee to do so. We will use reasonable endeavours to inform you any delay by phone or email.

        10.2 If you are unavailable to receive any drop off, we will contact you via phone or email to arrange re-drop at your convenience.

        10.3 If drop off is not possible due the customer being absent at the designated time, a re-drop charge of £5 will be charged for each consequent attempt of re-drop. Just Laundry Online Limited will endeavour to find suitable re-drop time, however if re-drop is urgent, it is the customer's responsibility to organise same day courier or collection from the facility.

        10.4 If you have failed to receive or arrange a re-drop of any item for more than 90 days after the re-drop date stated in the order, we may dispose the item or donate to an accredited charity of Just Laundry Online Limited's choice.

        10.5 All items (Subject to Paragraph 10) pick up and re-drop must be acknowledged by a signature.

        10.6 You may arrange to have items pickup or drop,re-drop to a third party,on condition that you do so at your own risk and the third party is prepared to sign on your behalf.  

        10.7 You may, by written request us or written instructions to us, to drop an item in agreed location without providing us with the signature of acknowledgement. If you do so then it is entirely at your own risk and Just Laundry Online will not be liable to you for any loss or damage of items re-drop on this basis.

        10.8 24 hours service availability may be affected by the item or items in your basket and may not be available to all location.


     11. Your Legal Right to Cancel

        11.1 You have a limited legal rights to cancel your order which is given below.

        11.2 You may cancel the order with the following circumstances :

           11.2.1 At any time up to 3 hours before collection time agreed and sent out with the confirmation order by contacting our customer service via email at customerservice@justlaundryonline.com; or

           11.2.2 If we are affected by an Event outside our control after we have picked up the item by contacting our customer service via email at customerservice@justlaundryonline.com

           11.2.3 If you decide to cancel your order less than 3 hours before pickup, then you will be charged an additional fee of £2. 

           11.2.4 If you fail to be present for pickup , you will be charged an additional fee of £2.

        11.3 Eligibility for refunds may vary according to the Services ordered.  You will be required to pay additional charge of £2 for cancelling order less than 3 hours before pick up. Such sums will be deducted from any refund due to you.  If you are cancelling due to Our failure to comply with these Terms and Conditions or the Contract, you will not be required to make any payment to Us (unless such failure is due to an event outside of Our control or is due to your failure to comply with any of your obligations).

        11.4 Refunds under this Clause 12 will be issued to you within 7 working days and in any event no later than 10 calendar days after the date on which you inform Us that you wish to cancel.  Refunds will be made using the same payment method you used when ordering the Services


     12. Our Rights to Cancel

        12.1 We may cancel the Services

           12.1.1  Due to an Event outside of Our control

           12.1.2 Due to the non-availability of required personnel and/or required materials necessary for the provision of the Services.

           12.1.3 If you fail to make the item available for pickup.

           12.1.4 If we consider an item or items does not correspond with order such as damaged or no special instruction of cleaning.  

           12.1.5 In such cases, we will inform you via email or phone and you will only be required to pay for Services that We have already provided up until the point at which We inform you that We are cancelling the order.  Such sums will be deducted from any refund due to you.

           12.1.6 We will arrange the drop off the item in original drop off time or as soon as possible.

        12.2 Refunds due under this Clause 13 will be issued to you within 7 working days and in any event no later than 10 calendar days after the day on which We inform you of the cancellation.  Refunds will be made using the same payment method you used when ordering the Services .


     13. Problems with the Services and Your Legal Rights

        13.1 We always use reasonable endeavours to ensure that Our Services are trouble-free.  If, however, there is a problem with the Services please contact Us as soon as is reasonable possible via email at customerservice@justlaundryonline.com.

        13.2 We will use reasonable endeavours to remedy problems with the Services as quickly as is reasonably possible and practical. 

        13.3 As a consumer, you have certain legal rights with respect to the purchase of services.  For full details of your legal rights and guidance on exercising them, it is recommended that you contact your local Citizens Advice Bureau or Trading Standards Office.  If We do not perform the Services with reasonable skill and care, you have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you, you have the right to a reduction in price.  If the Services are not performed in line with information that We have provided about them, you also have the right to request repeat performance or, if that is not possible or done within a reasonable time without inconvenience to you (or if Our breach concerns information about Us that does not relate to the performance of the Services), you have the right to a reduction in price.  If for any reason We are required to repeat the Services in accordance with your legal rights, We will not charge you for the same and We will bear any and all costs of such repeat performance.  In cases where a price reduction applies, this may be any sum up to the full Price and, where you have already made payment(s) to Us, may result in a full or partial refund.  Any such refunds will be issued without undue delay (and in any event within 10 calendar days starting on the date on which We agree that you are entitled to the refund) and made via the same payment method originally used by you.


     14. Our Liability

        14.1 In unlikely event of loss or event of damage an item , Just Laundry Online Limited will pay compensation according to the Fair Compensation Guidelines as provided by the Textile Service Associations.

             The Textile Services Association guideline indicate that fair and reasonable compensation be paid on the basis of the allowing of wear and tear and the age of the item. It is considered reasonable for Just Laundry online limited to request the receipts , credit card or bank statement confirming the purchase price prior to agreeing any compensation. Failure to provide the valid evidence of purchase may limit the compensation amount offered.

        14.2 We will not be responsible for the Loss or damage is foreseeable if it is an obvious consequence of Our breach or negligence or if it contemplated by you and Us when the Contract is created.  We will not be responsible for any loss or damage that is not foreseeable

        14.3 We will not be responsible to for any single item valued at more than £500 unless we received notification (and acknowledged) via email at customerservice@justlaundryonline.com

        14.4 Subject to the following paragraphs , Just Laundry Online will compensate in  accordance with 13.1, for loss or damage due to Our Negligence. 

        14.5 We will not be responsible for any loss or damage including but not limited to shrinkage, colour loss or any other damage resulting from the following :

           14.5.1 Failure to inform us any special requirements or cleaning instruction for the item.

           14.5.2 . Existing damage to the item at the time of pickup.

           14.5.3 With no level indicating the instruction of cleaning.

           14.5.4 Any inappropriate or risky things such as coins, pins etc.

           14.5.5 Any risky item provided with the item including but not limited to personal laundry bags, cloth hangers, suits bag etc.

           14.5.6 Our acceptance of the item that we agreed to provide service under paragraph no 9.3.

        14.6 We provide Services for domestic and private use or purposes. We make no warranty or representation that the Services are fit for commercial, business or industrial purposes of any kind. We will not be liable to you for any loss of profit, loss of business, interruption to business or for any loss of business opportunity.

        14.7 Nothing in these Terms and Conditions seeks to exclude or limit Our liability for death or personal injury caused by Our negligence (including that of Our employees, agents or sub-contractors); or for fraud or fraudulent misrepresentation.

        14.8 Nothing in these Terms and Conditions seeks to exclude or limit our liability for failing to perform the Services with reasonable care and skill or in accordance with information provided by us about the Services or about us.

        14.9 Nothing in these Terms and Conditions seeks to exclude or limit your legal rights as a consumer.  For more details of your legal rights, please refer to your local Citizens Advice Bureau or Trading Standards Office.


     15. Events Outside of Our Control

        15.1 We will not be liable for any failure or delay in performing Our obligations where that failure or delay results from any cause that is beyond Our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action by third parties, civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism, acts of war, governmental action, epidemic or other natural disaster, or any other event that is beyond Our reasonable control.

        15.2 If any event described under this Clause 16 occurs that is likely to adversely affect Our performance of any of Our obligations under these Terms and Conditions:

           15.2.1 We will inform you as soon as is reasonably possible;

           15.2.2 Our obligations under these Terms and Conditions (and therefore the Contract) will be suspended and any time limits that We are bound by will be extended accordingly;

           15.2.3 We will inform you when the event outside of Our control is over and provide details of any new dates, times or availability of Services as necessary;

           15.2.4 If the event outside of Our control continues for more than 7working days We may cancel the Contract and inform you of the cancellation.  Any refunds due to you as a result of that cancellation will be paid to you as soon as is reasonably possible and in any event no later than 14 calendar days after the date on which We inform you of the cancellation;

           15.2.5 If an event outside of Our control occurs and continues for more than 7 working days and you wish to cancel the Contract as a result, you may do so.  Any refunds due to you as a result of such cancellation will be paid to you as soon as is reasonably possible and in any event no later than 14 calendar days after the date on which you inform Us that you wish to cancel.

           15.2.6 If your order is cancelled we will return your items free of charge.


     16. Communication and Contact Details

        16.1 If you wish to contact Us with general questions or complaints, you may contact Us by email at customerservice@justlaundryonline.com, or by post at 59,Spencer Road, Seven Kings, Ilford, IG3 8PW, UK.

        16.2 For matters relating to Our Services or your Order, please contact Us by mail at customerservice@justlaundryonline.com

        16.3 For matters relating to cancellations, please contact Us by email at customerservice@justlaundryonline.com


     17. How We Use Your Personal Information (Data Protection)

        17.1 All personal information that We may collect (including, but not limited to, your name, address and telephone number) will be collected, used and held in accordance with the provisions of the Data Protection Act 1998 and your rights under that Act.

        17.2 We may use your personal information to:

           17.2.1 Provide Our services to you;

           17.2.2 Process your Order (including payment) for the Services; and

           17.2.3 Inform you of new products and/or services available from Us (if you opt or have previously opted to receive it).  You may request that we stop sending you this information at any time.

        17.3 In certain circumstances (if, for example, you wish to purchase Services on credit), and with your consent, We may pass your personal information on to credit reference agencies.  These agencies are also bound by the Data Protection Act 1998 and should use and hold your personal information accordingly.

        17.4 We will not pass on your personal information to any third parties .


     18. Other Important Terms

        18.1 We may transfer (assign) Our obligations and rights under these Terms and Conditions (and under the Contract, as applicable) to a third party (this may happen, for example, if We sell Our business).  If this occurs, you will be informed by Us in writing.  Your rights under these Terms and Conditions will not be affected and Our obligations under these Terms and Conditions will be transferred to the third party who will remain bound by them.

        18.2 You may not transfer (assign) your obligations and rights under these Terms and Conditions (and under the Contract, as applicable) without Our express written permission.

        18.3 The Contract is between you and Us.  It is not intended to benefit any other person or third party in any way and no such person or party will be entitled to enforce any provision of these Terms and Conditions.

        18.4 If any of the provisions of these Terms and Conditions are found to be unlawful, invalid or otherwise unenforceable by any court or other authority, that / those provision(s) shall be deemed severed from the remainder of these Terms and Conditions.  The remainder of these Terms and Conditions shall be valid and enforceable.

        18.5 No failure or delay by Us in exercising any of Our rights under these Terms and Conditions means that We have waived that right, and no waiver by Us of a breach of any provision of these Terms and Conditions means that We will waive any subsequent breach of the same or any other provision.

        18.6 We may revise these Terms and Conditions from time to time in response to changes in relevant laws and other regulatory requirements.  If We change these Terms and Conditions at any time, We will give you at least 7 working days written notice of the changes before they come into effect.


     19. Law and Jurisdiction

        19.1 These Terms and Conditions, and the relationship between you and Us (whether contractual or otherwise) shall be governed by, and construed in accordance with, English law.

        19.2 If you are a consumer, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the jurisdiction of the courts of England, Wales, Scotland, or Northern Ireland, as determined by your residency.

        19.3 If you are a business, any disputes concerning these Terms and Conditions, the relationship between you and Us, or any matters arising therefrom or associated therewith (whether contractual or otherwise) shall be subject to the exclusive jurisdiction of the courts of England and Wales.

@ 2020-2017-justlaundryonline.com, All Rights Reserved | Powered by hub